Sunday 9 August 2009

An Exceptional Service

Five nights at The Haven, run by Michael and Lorna Marsh, revealed why they had been accorded the only AA Four Star rating for a B&B in Truro. It was the fantastic personal service that made one feel home from home, instead of just as paying customers in lodgings.

Friendly and accommodating when needed, they were unobtrusive and left you to your own devices when you you were OK on your own.

The single long breakfast table was a case in point. Over our stay, guests naturally introduced each other and, more often than not, had inclusive conversations. Mohammed Afasi a General Manager from Egypt on training, Maureen the concert goer, Dorothea and Guenther touring the Southwest and Dave on Bang & Olafson business were some of the lives that touched one another.

Having run other businesses in the region for many years, Michael and Lorna's exceptional skills have been honed to a very high level.

We were lucky to visit them early in their first year of business and achieve a booking at short notice. As their well earned reputation spreads, you are advised to book well in advance in future.

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