Visited Richard Wishart of Delivery Management today to talk about different internet technologies and how they can be used to support small businesses.
One of the common elements that frustrated us both was the lack of user friendliness in many applications. Even updating and managing your website can become over complicated.
Ironically, in this day and age of service variety and options, you sometimes just wish there was a simple shortcut to allow you to undertake the routine tasks; leaving you the option of looking at other features when you have the time and inclination.
Two positives from our experience are Skype - very easy to set up and use and the telephone assistance for BT connect business users.
Richard and I both enjoy collaborating and using collaborative tools, from google docs to Microsoft live, utilising Skype conferencing or windows live messenger on the way! Collaboration is an excellent way for small businesses to extend the range of services and skills that they can provide.